Free Mediation advice for families
Going through a separation? We’ll help you find the right mediator.
The National Mediation Helpline connects families across England & Wales with qualified, accredited mediators — helping you reach an agreement without the Stress and cost of court. Up to £500 in government funding may be available.
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Family Mediators
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Is your family going through a tough time, and you don’t know where to turn?
When emotions are high, communication has broken down, and everything feels uncertain — you are not alone. Through our family mediation service, you can find an amicable solution without incurring expensive legal fees.
Our Mediation Families Helpline is here to help you take back control.
The mediation process can cover all aspects of family disputes, including custody, child support, financial matters, and more. In a supportive environment, you can discuss even the most sensitive family matters in confidence.
Family disputes can feel overwhelming.
Arguments escalate. Communication stops. Stress takes over.
Whether you’re dealing with:
You might feel like there’s no way out.
What is a MIAM (Mediation Information & Assessment Meeting)?
A MIAM (Mediation Information & Assessment Meeting) is usually the first step if you’re dealing with a family dispute—such as separation, child arrangements, or financial matters.
It’s a confidential, one-to-one meeting with a trained family mediator, designed to help you understand your options and decide whether mediation is the right path for you.
Why do I need a MIAM?
In most cases, attending an MIAM is a legal requirement before making an application to the family court. This has been in place since 2014 to encourage families to resolve issues outside of court where possible.
The aim is simple: to explore whether disputes can be resolved more quickly, cost-effectively, and with less stress through mediation.
What happens during a MIAM?
A MIAM is not a mediation session itself. Instead, it’s an opportunity to:
Each person usually attends separately, allowing you to speak openly without pressure.
What happens after the meeting?
At the end of your MIAM, the mediator will advise whether mediation is appropriate. You can then decide how you want to move forward.
How long does a MIAM take?
Most MIAMs last around 45–60 minutes, and many services offer flexible options, including online appointments.
When families conflict, every conversation can feel like a battle.
The longer it goes unresolved, the harder it becomes.
👉 Stress impacts your wellbeing
👉 Children can be caught in the middle
👉 Decisions feel impossible
You don’t have to figure this out on your own. Mediation information assessment meeting will help you create a separation agreement. If children are involved – the best interests of children are always discussed. Your mediation agreement is here to help you both.
Are you worried about the cost of mediation?
We can help you! As our team are accredited mediators, you may be eligible for legal aid. Contact our team today!
If you are not, you can access the family mediation voucher scheme – learn more about this government-assisted scheme here.
Mediation is quicker, less stressful and more affordable than going to court
It helps you:
Because no one understands your family better than you.
What is the Mediation Families Helpline ?
The Mediation Families Helpline is a supportive offering that can direct individuals experiencing conflict, separation, or disputes to family mediation and provide support, such as advice and guidance. This enables you to comprehend your choices, alleviate stress, and locate practical solutions instead of jumping directly into court.
What is family mediation?
Family mediation is an informal, entirely voluntary process in which a trained, impartial mediator assists families in resolving disputes. It is often used in cases involving divorce, child arrangements, and financial disagreements because both parties can reach fair determinations without going to court.
How does family mediation work?
How does family mediation actually work? A mediator guides discussions, helps clarify issues and assists you in reaching mutually acceptable deals.
The mediation family helpline offers a multitude of services:
In addition to an immediate and expert advice line, Families should also have access to a Mediation Families Helpline during times of immediate family stress. It walks you through whether mediation will work for what you need, summarises the options available to you and puts your matters in front of experts who can solve all disputes with utmost speed by stating exactly how few meetings may be needed.
Mediation vs Court: Which Is Better?
Family mediation is usually quicker, cheaper and less stressful than a trip to court. Well, it allows families to maintain control over the decisions, reduces conflict and encourages cooperation instead of confrontation, so many disputes are better suited.
What can family mediation help with?
Issues that family mediation assists in resolving are: child custody arrangements; divorce or separation; financial disputes; disagreements about property; and ongoing family conflict. The aim is to improve communication and enable families to make arrangements that they can live with.
Must both parties consent in order for mediation to take place?
Mediation is voluntary, so both parties need to be prepared for the process. But a Mediation Families Helpline can explain the process, answer questions and help people feel more prepared to participate. Divorce Mediation — Division of assets for married women and civil partnerships. Our progressive mediation may provide you with a reasonable outcome.
Is family mediation legally binding?
However, family mediation as a process is not legally binding. Nevertheless, this agreement can be reduced to writing and ultimately sanctioned by a judge, so that, if necessary, it becomes enforceable by law.
How long does family mediation take?
Family mediation can take one to several meetings, depending on the complexity of the issues. Mediation is time-efficient, as most cases resolve more quickly than in court. Our services are available for everyone. From family information service to court forms being signed, we can help. Young people can be included in the mediation sessions if of applicable age. Carers with consent can be included.
Is family mediation confidential?
Yes, family mediation is confidential and private. Discussions are not shared outside the process, except in specific legal circumstances, allowing both parties to speak openly and work towards a resolution. Avoid court proceedings – no need for a referral form, we can speak to you directly. Local family mediation.
Can I get free mediation?
You may be eligible for free family mediation through Legal Aid or government-funded schemes, depending on your financial situation. A Mediation Families Helpline can help check your eligibility and guide you through available support options. Our mediators are accredited and part of the Family Mediation Council.
What happens when I contact the Mediation Families Helpline?
When you contact the Mediation Families Helpline, you will receive confidential advice, an explanation of your options, and Guidance on next steps. You may also be referred to a qualified mediator if mediation is suitable for your situation.
GET HELP. GET CLARITY. GET RESOLUTION.
📞 Speak to our Mediation Families Helpline today
The sooner you find help, the sooner things can start to improve.
We understand this is one of the most difficult times in your life.
You may feel:
That’s exactly why we’re here.
Our role is to:
✔ Listen without judgement
✔ Support you with care and understanding
✔ Help you move from conflict to resolution
CALL THE MEDIATION FAMILIES HELPLINE TODAY
👉 Take the first step towards a calmer future for you and your family.
Avoid court proceedings – book your mediation session today!
Online mediation can be a convenient way for people to access mediation services. We can offer you peace of mind towards the cost of mediation as we accept the mediation voucher scheme.
